BUSINESS SERVICE AGREEMENT & HANDBOOK

Continue Part # 2

CLIENT CONTRACTOR SERVICE POLICY

- SERVICE POLICY

CBC requires a documented contractor service policy from each

CLIENT CONTRACTOR if the CLIENT CONTRACTOR would like to

use CBC for service.

The CLIENT CONTRACTOR service policy should provide the

following instructions for services:

    
Type of payout: Commission, or Hourly.
Type of payout: Instant pay, or bi-weekly.
Open booth 
Booth vacancy
Location
Business hours
Business contact information


The type of business services; such as hair salon; nail salon etc.

Per policy request: CBC requires CLIENT CONTRACTOR to describe

the type of pay that will be offered to the TRAVELING AGENT for

their services.

SUBSCRIPTIONS

OPEN STUDIO

- OPEN BOOTH

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CLIENT CONTRACTOR rents a temporary booth / studio to a

TRAVELING AGENT. CLIENT CONTRACTOR can charge TRAVELING

AGENTS by the hour or commission plus service tools and or

inventory.

HOW THE AGENT IS PAID

COMMISSION PAY: instant pay, or bi-weekly pay.

HOURLY PAY: instant pay, or bi-weekly pay.

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- CASH & TIPS:

Cash tips: no loose change on the TRAVELING AGENT bigger than

10.00$.

Tips can be given to a freelancer through an electronic transaction.

Tips are also allowed through CBC application check out.

RATINGS, REPORTS, APPEALS & WAVIERS

- SERVICE RATINGS

Profile rating is linked to contractors' profile for client’s experience.

CBC is not responsible for low ratings that can result into no

bookings.

    
Each contractor is responsible for his/her customer service

satisfaction, presentation, communication and appearance.

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-REPORTS, APPEALS AND WAIVERS

(All service type incidents should be reported to CBC immediately

and detailed. Reports and Status link is located at CBC Home Page

Menu.)

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- Classicstudios.org_ menu _ client profile _ or under booking profile click on _ Status & Reports.

 

- REASONIBLE REPORTS

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Accidental injuries.

Un-satisfactory dispute.

Additional service request and service amount. (During service.)

Slip and fall due to spills or equipment.

Harassment, bullying, intimidation.

Altercation, disagreement that led up to a refund.

Accidental damage made to a property.  

Intentional damage made to a property.

Chemicals, spills, burns, damage, infection.

Any TRAVELING AGENT found fraudulently charging a CLIENT

without proper documentation will be subjected

to application termination.  

If a client is nipped by a blade, clipper, nipper, or scissors at the

point of bleed out, first aid will be performed. However, CBC

instructs all freelancers of cosmetology to discontinue service

within that area.

APPOINTMENT SCHEDULING

Payments: All booked appointments are upfront payments.

Scheduling: All booked services are scheduled 3 days out from the

current date.

.

Scheduling: All On call (immediate service) are 3 1/2 hours out from

current time.

.

Scheduling: Reserved appointments are scheduled 7 days out from

current date and 3 calendar months out from current date.

ADDITIONAL CHANGES & CHARGES

Added services made “before” the 1-hour appointment window”.

Clients are allowed to add additional services through CBC website.

   
Added services made “after” the 1-hour service window” changes are

settled between the client and a TRAVELING AGENT.

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Once the CLIENT CONTRACTOR books services through CBC portal

for a TRAVELING AGENT; CBC is not responsible for any actions of

payment, refunds or payouts made between CLIENT CONTRACTOR

and the TRAVELING AGENT outside of CBC portal.

CANCELLATION AND REFUNDS

Depending on the bank, the refund may take 3 to 7 business days.

The client must call CBC to cancel services, not the freelancer.

To receive a 100% refund, the client must cancel within the time

frame of 1 hour before service appointment.

     
Clients may lose processing, tax and traveling fees, if a TRAVELING

AGENT or FIELD SUPERVISOR is in route during service

cancellation.

SERVICE INSURANCE

- Option # 1 Service Insurance:

CBC will send out the next available TRAVELING AGENT upon

clients’ service request.

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- Option # 2: No Service Insurance:

CBC will not send out the next available TRAVELING AGENT.

     
CLIENT’S responsibility to discontinue services and rebook the next

available TRAVELING AGENT independently.

OR


CLIENT’S responsibility to discontinue services for a refund.

(cancellation/refund policy)

­­­­­­­­­­­­FIELD SUPERVISOR

- Non-surveillance property assistance _15.00$_.

- Surveillance property assistance _10.00$_


CBC- Field Supervisor is not affiliated with cities local police

department.

 
CBC- Field Supervisor description of service is to assist the

TRAVELING AGENT.


CBC- Field Supervisor description of service is to assist the CLIENT

CONTRACTOR.

 
CBC- Field Supervisor description of service is to assist the CLIENT.


CBC respectfully ask that all users respect the field supervisors’

assistance to help resolve minor issues and the traveling safety of all

service given.


If any circumstances of escalation of conflict arise, please call the

local Police Department. 

Contact: 1(608)-618-0173_ / Email: Classicstudios.org@gmail.com_

Open: Monday to Sunday 7:00 AM – 21:00 PM

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- CBC SAFTEY POLICY

During services CBC will send out safety notifications to the active

professional.

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CBC safety protocols and policies are given before each user to

conduct actions taken for service satisfactory. 

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If the professional or client responds that they do not feel safe;

the ANGENT will be instructed to terminate service proceed to leave.

If an altercation escalates, the field supervisor is instructed to call

the located police department while remaining in their vehicle and

to document the service issue through CBC’s reports and appeals.

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