CLIENT SERVICE AGREEMENT & HANDBOOK

Continue Part # 2

APPOINTMENT SCHEDULING

Payments: All booked appointments are upfront payments.

Scheduling: All booked services are scheduled 3 days out from the

current date.

.

Scheduling: All On call (immediate service) are 3 1/2 hours out from

current time.

.

Scheduling: Reserved appointments are scheduled 7 days out from

current date and 3 calendar months out from current date.

HOW THE AGENT IS PAID

- CASH & TIPS:

Cash tips: no loose change on the TRAVELING AGENT bigger than

10.00$.

Tips can be given to a freelancer through an electronic transaction.

Tips are also allowed through CBC application check out.

/

Added services made “before” the 1-hour appointment window”.

Clients are allowed to add additional services through CBC website.

   
Added services made “after” the 1-hour service window” changes are

settled between the client and a TRAVELING AGENT.

/

Once the CLIENT CONTRACTOR books services through CBC portal

for a TRAVELING AGENT; CBC is not responsible for any actions of

payment, refunds or payouts made between CLIENT CONTRACTORS

and the TRAVELING AGENT outside of CBC portal.

CANCELLATION AND REFUNDS

Depending on the bank, the refund may take 3 to 7 business days.

The client must call CBC to cancel services, not the freelancer.

To receive a 100% refund, the client must cancel within the time

frame of 1 hour before service appointment.

     
Clients may lose processing, tax and traveling fees, if a TRAVELING

AGENT or FIELD SUPERVISOR is in route during service

cancellation.

SERVICE INSURANCE

- Option # 1 Service Insurance:

CBC will send out the next available TRAVELING AGENT upon

clients’ service request.

/

- Option # 2: No Service Insurance:

CBC will not send out the next available TRAVELING AGENT.

     
CLIENT’S responsibility to discontinue services and rebook the next

available TRAVELING AGENT independently.

OR


CLIENT’S responsibility to discontinue services for a refund.

(cancellation/refund policy)

CLIENT SERVICE ARRANGEMENTS

Infestation of bed bugs, mice, and roaches, unpleasant smells and

high volume of trash is not acceptable.

/

- Salon service & henna ink, tattoo, disk jockey, photography service arrangements:


Clients must arrange a presentable, clean and free of debris service

area. 


Clients must arrange comfortable seating.


Clients must arrange proper lighting.


Clients must arrange proper plug outlets; no AGENT will overstock

on a power outlet.

/

- Catering service arrangements:

.

Caters will not provide food or cleaning supplies.

All food; ingredients; seasoning and instructions should be present. 

Utensils: pots, pans, bowls, plates, measuring cups, pitchers, folks,

spoons, mittens, etc. 

    
Cleaning products: Dish soap, disinfection solutions of any kind,

surface cleaner, clean towels, paper towels, broom and mop with

fresh water. 

 
Proper Ventilation: Open windows, surface fan etc.

/

- Children & Pets:

Clients must acknowledge the AGENT'S professional space and keep

children and pets away from tampering with utensils, chemicals and

equipment.

/

The parent or guardian of the minor child and or pet present is 100%

responsible for the protection against hazardous chemicals, fumes,

flammables, and electricity etc.

/

- Ingestion & absorption: 

To prevent chemicals, dust particles and harmful debris becoming

digested, or dissolved wrongfully during service CBC respectfully

ask to the minimum for the client and self-employed professional:

      
We ask the client to please do not touch your hair, face, or phone or

dig in bags, when chemical or products are applied; please wait until

the freelancer says it is safe to do so.

    
We ask the client to please do not eat heavy greasy foods with your

hands during manicuring services. Oils may interfere with products

curing properly.

If client choose to eat during services, a closed top drink and seal

covered food with utensils are exceptional during services.

SERVICE RESTRICTIONS

- (Agents are to decline service not to diagnose.)

/

- Eyelashes

Visible redness to the whitening of the eye.

Puffy, red and swelling of the eye or near the eyelash.

Crusted lashes.

Flaking of the skin near eyelash.

Damaged or missing natural lashes that has been neglected of care.

/

- Facial, Eyebrows or Make-up application

Severe flaky, crusted or rash to the skin that may cause bleeding.

Fungal acne or rash that may cause irritation.

Products that contain plastic microbeads.

/

- Hair styling, barbering, braiding & dreads:


Severe damage to the scalp caused by flakiness, fungal or dryness.

Over processed hair that may cause more damage.

/

- Henna ink & Tattoos:

No services will be offered between the hip and knee area.

No services will be offered between the upper chest and upper abdominal area.

No tattoo services will be offered to minors.

No service will be made on skin that appears red, swollen, and hot to

the touch, broken skin, bruised skin, rash or flaky.

/

- Linen Restrictions:

No undergarments this includes - men/women’s boxers; lingerie:

panties; underwear; bras; sports bras.

No soiled linen: blood; urine; BM stains. These items will be left

untouched. 

Clients are to sort colors.

Clients are to provide laundry baskets, no trash bags.    

Bags are recommended for top cover only to keep laundry dry from

rain / snow weather. 

Linen services are a no contact service. No linen technician is to be

in client's home: this is prohibited. 

Please review the linen technician profile for laundry supply brands

used.  

All laundry services may take up to 4 hours for a return. 

No expensive brand of clothing. 

Before linen pick up: tag name on linen basket with permanent

marker.

/

- Nails:

Twisted nails.    

Overly thick nails.      

Broken nail.     

Lifted nail exposing

broken skin.       

Blood thinner medication – Nail enhancement restricted.     

Poor blood circulation – Mini message restricted.     

Acrylic powder (acrylic powders are acceptable if it does not carry

MMA state law and used for dipping powder service only.

Clients should not shave or scrub legs before pedicure service.

Clients should not cut finger & toenails too low before services.

SERVICE VIOLATIONS

- SERVICE ABUSE:

Requesting a refund without an actual cause to be dissatisfied, after

a AGENT performed the 25/25/50 policy and 100 % service

completion.


Service provided has a clean, professional look, and looks exactly like

what was requested by the client.

A developed confrontation to prevent paying full service.  Un-safe

environment.

/

In fairness, if a AGENT completes a 100% service, to only have a

client acknowledge that they are not satisfied with their service; a

full investigation will take place before client receives refund.

However, if an investigation proves *service abuse, a 100% full

refund will be rewarded, but the client who booked services may lose

application privileges.

/

- SERVICE VIOLATIONS

Member & Non-member: A non-member service request will be

denied.

A member cannot book a non-member for services.

Redirection: Clients are prohibited from redirecting a traveling

AGENT to a non-registered property for catering, linen, or mobile

salon service.

/

- Confrontations: (automatic application termination)

Assault; Bullying; Discrimination; Fraud, Harassment; Intimidation;

Sexual Harassment, Violence and or Soliciting Drugs is strictly

prohibited resulting automatic application termination to all parties

of involvement. 

/

- Confrontation:

All users are required to be professional and dis-stabilize

confrontational disagreements.

All users are required to avoid any escalated confrontation and to

call CBC for assistance.

All users are required to first call – the local police department and

then CBC in life threatening circumstances.

/

- Pictures & Videos:

For quality and service satisfaction; CBC social profile will display

pictures and videos for future showcasing (automatic application

termination).

It is prohibited to humiliate a client by displaying rude; bullying,

harassing profile sharing pictures or videos regardless of any

disputes, disagreements and feud.

It is prohibited to humiliate a contractor by displaying rude;

bullying, harassing profile sharing pictures or videos regardless of

any disputes, disagreements and feud.

ACKNOWLEDGEMENT

CLASSIC BOUGIE CUTE